LichtBlick - Our new client in CC3
We welcome « LichtBlick SE » as a new client in CC3 since February 2021.
Lichtblick is a green electricity supplier that has taken over former heating customers from another electricity supplier due to a decision by the Federal Cartel Office. Due to the takeover of the heating customers, a large amount of customer information was transmitted to Lichtblick incorrectly or incompletely.
The task of our 6 employees is to contact the new Lichtblick customers to obtain the missing or deviating information. Based on this obtained information, the second step is to provide the customers with an individual and suitable offer. This procedure provides the foundation for another campaign that will be launched soon. Further inbound and outbound campaigns are also planned.
A special feature of Lichtblick is the « Duz » culture with customers. At the beginning, this was very unusual for our employees. However, the positive response from customers has made it a nice change.
We have set the first milestone and are looking forward to a long-term partnership with LichtBlick.